Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportcozyloophandmade@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportcozyloophandmade@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportcozyloophandmade@gmail.com.

Return & Refund Policy

At CozyLoop Handmade, every item is carefully prepared and inspected before shipping. If you are not fully satisfied with your order, please contact us and we will do our best to help.

Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. The item should be returned with its original packaging whenever possible.

To start a return, please contact us with your order number and clear photos of the item. Returns sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging.

If the issue is confirmed, we will offer a suitable solution, such as a replacement, partial refund, or full refund.

Non-Returnable Items

We do not accept returns for:

- Used, damaged, or altered items
- Custom or personalized products
- Items returned without prior approval
- Items not in their original condition

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is caused by our error.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After an order has been processed or shipped, it can no longer be canceled.

Lost or Delayed Packages

We are not responsible for shipping delays caused by carriers, customs, incorrect addresses, or circumstances outside our control.

If a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages after delivery.Contact Us

For any return or refund questions, please contact us before sending your item back.